FSE Independent Research Report 2023: Is the grass greener or is it all about regulatory status?

Our 3rd annual review of independent funeral directors, takes a snapshot of views just over a year after the funeral plan sector was regulated by the FCA. 140 funeral directors took part and in doing so FSE were delighted to donate £500 to Hospice UK, which was very gratefully…


Funeral Solution Expert Independent Research Report 2023

Funeral Solution Expert independent research report: 3rd annual survey of independent funeral director views on funeral plan regulation, on the UK funeral plan market and providers, and future confidence levels. Synopsis of this research report Funeral Solution Expert…


Funeral Solution Expert Independent Research Report: Funeral Plan Market 2023 - Consumer views, shifting trends and unfinished FCA business?

Independent and unbiased review and research focused on the funeral plan market in the UK. Synopsis of this research report Funeral Solution Expert’s own independent review of the funeral plan market post regulation. The report looks at the background to FCA…


Funeral plan regulation brings customer confidence amid provider expectation of FCA consumer duty scrutiny

There is little doubt that the funeral plan sector has experienced a seismic shock from being regulatory ready for July 2022. Funeral Solution Expert (FSE) have undertaken a comprehensive review of the market in 2023, bringing together expert analysis of both traditional and…


Funeral Solution Expert Independent Research Report: Independent funeral director views on funeral plans and regulation

Funeral Solution Expert independent research report: Independent funeral director views on funeral plan regulation, on the UK funeral plan market and providers, and future confidence levels. Synopsis of this research report Funeral Solution Expert (FSE) conducted…


Funeral Solution Expert Independent Research Report: Direct cremation – funeral director survey and UK market trends

Funeral Solution Expert independent research report: Direct Cremation trends in the UK funeral services market – how do UK independent funeral directors feel about direct cremation and will the growth surge seen during the pandemic continue. Synopsis of this research report……


FCA regulation welcomed by most Funeral Directors in rooting out the ‘Cowboys’, while 1 in 10 contemplate a change in direction

In Autumn 2022, we worked with NAFD to explore Funeral Directors views on the implementation and impact of FCA regulation, as well as their satisfaction with their funeral plan firms. Overall, we were pleased to see most firms welcome FCA’s intervention as well as their…


Ashes – are they mounting or shifting?

FSE already knows through previous research studies that those left behind don’t all feel the same way about cremated remains. Whether they feel connected or totally disconnected to them or whether they prefer to keep them or scatter them. But we were keen to explore current…


Chipboard coffins and the rise of the ‘dark greens’

The strength of consumer feeling about environmental issues – further fuelled by the recent COP26 conference in Glasgow - is only going to increase. That will no doubt have implications for the funeral industry. This is our view on what we can expect of consumer demands.I first…


Simple online wills surge due to covid – but are they risky?

The use of online wills has surged in the past year or so, fuelled by the pandemic and by the rise of slick online technology offerings. Our independent research reveals there are concerns however, whether consumers really know what they are buying and whether a simple online…