Funeral Solution Expert Independent Research Report 2023

Funeral Solution Expert (FSE) conducted independent research of UK Funeral Directors to understand:

• How funeral directors currently engage with funeral plans (or not).
• How satisfied they are with levels of service from their plan provider across a range of criteria.
• What is most important to them in a funeral plan.
• What improvements they would like to see from their plan providers.
• How they feel post FCA regulation process.
• What is their propensity to switch provider or to sell their own funeral plan.
• How they feel now about the funeral plan market and the future.
• What is their propensity to switch provider.

This research establishes how funeral directors feel about the UK funeral plan market a year on from the inception of FCA regulation. How regulatory process has impacted confidence levels, what impact it has had on sales, how they feel about their provider and the market in general, how confident they feel about the future, and how this could affect the future of the overall funeral plan market sold through the funeral director channel.

The report provides 1,000 words of exec summary and a PDF deck of 30 slides and charts.