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FSE Independent Research Report 2023: Is the grass greener or is it all about regulatory status?

Our 3rd annual review of independent funeral directors, takes a snapshot of views just over a year after the funeral plan sector was regulated by the FCA. 140 funeral directors took part and in doing…


Funeral plan regulation brings customer confidence amid provider expectation of FCA consumer duty scrutiny

There is little doubt that the funeral plan sector has experienced a seismic shock from being regulatory ready for July 2022. Funeral Solution Expert (FSE) have undertaken a comprehensive review of…


FCA regulation welcomed by most Funeral Directors in rooting out the ‘Cowboys’, while 1 in 10 contemplate a change in direction

In Autumn 2022, we worked with NAFD to explore Funeral Directors views on the implementation and impact of FCA regulation, as well as their satisfaction with their funeral plan firms. Overall, we…


Ashes – are they mounting or shifting?

FSE already knows through previous research studies that those left behind don’t all feel the same way about cremated remains. Whether they feel connected or totally disconnected to them or whether…


Environmental impact – how consumers judge new and existing body disposal methods

What do consumers say about existing and new body disposal methods – and which new method rates highest for being helpful to the environment.We’ve previously provided insight (chipboard coffins and…


Chipboard coffins and the rise of the ‘dark greens’

The strength of consumer feeling about environmental issues – further fuelled by the recent COP26 conference in Glasgow - is only going to increase. That will no doubt have implications for the…


Simple online wills surge due to covid – but are they risky?

The use of online wills has surged in the past year or so, fuelled by the pandemic and by the rise of slick online technology offerings. Our independent research reveals there are concerns however,…


FCA funeral plan regulation: Funeral Solution Expert independent research report

It’s probably fair to say that funeral directors across the country have gone through one of the toughest periods in history and dealt admirably with all that has been thrown at them. As well as the…